Shipping and returns
Delivery charges, exchange eligibility and payment instructions are confirmed before dispatch.
Delivery
Delivery costs PKR 300 on every order. Check the estimated delivery time on each product; we confirm availability and timing on WhatsApp.
Exchange
Exchange eligibility depends on product type, condition, availability and brand policy. Sale and stitched items may have limited exchange options.
Payment
Pay through an enabled Easypaisa, JazzCash or bank account shown at checkout. COD delivery charges must be paid and verified before order confirmation.
Handicraft delivery estimates
Gilgit handicrafts may take 1–3 months. Check the delivery estimate on the individual product before ordering. Contact us to confirm your design, dimensions and timing.
Cash on delivery: delivery advance
For every COD order, pay the PKR 300 delivery charge in advance using an enabled Easypaisa, JazzCash or bank account shown at checkout. Send the transfer receipt with your order number on WhatsApp. Your order remains pending until the owner verifies receipt of this payment. Once verified, pay only the remaining product balance on delivery. The delivery charge is PKR 300 on every order.
